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Headstrong Project Inc.
Headstrong Project Inc. is a non-profit organization that works to create a more effective and equitable mental health choice for the nation’s veterans, military service members and their connected families by generating access to quality trauma informed care and innovating mental health delivery systems nationally.

Operating out of 12 states plus the District of Columbia, Headstrong is a team of community based clinical providers in private practice and others who seek to improve the quality of mental healthcare. By establishing and managing networks of providers without building brick and mortar facilities, Headstrong maximizes fundraised dollars towards the delivery of care provided by our experienced trauma clinicians.

Position Description:
Headstrong is seeking a Deputy Clinical Officer for our Clinical Operations Team, which includes Clinical Partner Recruitment, Care Coordination, Clinical Programming, and Education/Training. Reporting to the Chief Clinical Officer (CCO), the Deputy Clinical Officer is involved in the clinical, training, and administrative aspects of leadership. The Deputy Clinical Officer will provide oversight into clinical operations by working alongside the Regional Clinical Directors (RCD) to monitor care coordination, clinical staff, programming and service delivery, project specific policies and procedures and data collection. The Deputy Clinical Officer will have managerial oversight and responsibility for the Care Coordination Team.

The Deputy Clinical Officer is responsible for helping to create and sustain a clinical program that meets the highest standards of evidence-based practice and quality care. This includes helping to
create and sustain a strong internal training and education program for Headstrong clinical partners. The Deputy Clinical Officer assists in monitoring best clinical and administrative practice standards at
every level of the organization. The Deputy Clinical Officer will also support the Executive Director and CCO as the primary interfaces with Headstrong’s Board of Directors and support execute Headstrong’s mission, vision, and policies.

Responsibilities include but are not limited to:

• Oversee clinical operations of Headstrong programming and services
• Assist in onboarding and training of RCDs
• Liaise and work collaboratively with RCDs including developing and managing relationships with clinical partners
• Facilitate clinical operations department meetings to ensure coordination, clinical support, and appropriate workflow of care coordinators, RCDs and other Headstrong verticals
• Manage care coordinators including recruiting/hiring and performance appraisal requirements
• Implement and manage Headstrong’s new clinical partner training program including provision of continuing education
• Assist in national oversight of compliance regarding clinical practice including, but not limited to, case audits and CAQH rostering
• Serve as back-up for care coordination conducting clinical assessments, intakes and referrals
• Provide ad hoc initial phone intakes, crisis intervention, and case management services to high need participants
• Serve as internal practice manager for clients seen internally by Headstrong clinical staff including maintenance of EHR access, responding to requests for clinical records, and tracking compliance with Headstrong policies
• Maintain and update Headstrong clinical processes and procedures via the Clinical Handbook
• Assist with the development and implementation of new programs, initiatives, and interventions including treatment modalities and groups as directed by the CCO
• In partnership with CCO, and RCDs provide oversight to the design and implementation of program exit ramps which provide sustainable and effective pathways for improving cost effectiveness.
• Advise and collaborate with the Executive Director, Chief Clinical Officer, and Chief Impact and Information Officer in the development of surveys and metrics which measure the curative impact of Headstrong’s clinical activities as well as client satisfaction
• Assist with data collection, program evaluation, and grant writing
• Liaise and work collaboratively with national program staff and institutional donors
• Participate in Headstrong donor/stakeholder meetings, events, and programming, as needed
• Additional relevant tasks, as needed

Desired Qualities:

• Ability to work effectively as part of a team, as well as independently
• Enthusiasm and passion for evidence-based practice
• Capacity for flexibility and adaptability in different work situations
• Ability to work well with diverse populations
• Skillful in training others and developing staff
• Strong consultative abilities, conflict-resolution skills, and leadership abilities
• Developed skill set for collaborating and generating creative problem solving with internal and external professionals and providers
• Effective written and verbal communication skills with strong presentation skills

Required Qualifications:

• Master’s or doctoral degree from an accredited college or university in the Mental Health correlated field
• Current license to practice independently and provide clinical supervision
• Minimum of 10 years of clinical experience, including 5 years of management
• Minimum of 5 years of experience working with a military or veteran population (will consider first-responder or military-adjacent communities as alternative)
• Knowledge of and experience using evidence-based practice, including manualized treatment modalities and measurement-based care
• Experience treating PTSD as well as co-morbid diagnoses (e.g, SUD, depression, anxiety) with evidence-based treatments and providing clinical directives in these areas
• Knowledge of and experience using evidence-based practice concepts including measurement in clinical practice
• Knowledge of and experience providing telehealth services
• Demonstrated ability to exercise strong clinical judgement
• Understanding of the intersectional nature of cultural, ethnic, racial, religious, sexual and gender diverse, LGBTQAI+, immigrant, and justice-involved systems and populations
• Ability to maintain a flexible schedule in accordance with program needs (i.e., some evenings and/or weekend emergency responses may be required)

Desired Qualifications and Experience Include:

• Recognized trainer/consultant for CPT, EMDR, and/or PE is strongly preferred
• Experience working with Salesforce or other CRM platforms is strongly preferred.
• Knowledge of clinical research and evaluation. Experience in this area is preferred.
• English/Spanish bilingual ability is preferred.

Position Type: Full-time, weekend and evening hours required as needed by Headstrong Clinical Operations
Location: Headstrong is New York City, NY based/ Remote welcome

Compensation: Salary is commensurate with experience. Excellent benefits package including comprehensive health, dental and life insurance, four weeks paid vacation, paid sick time, Flexible Spending Account plans for health and dependent care, a 401(k)-retirement plan with a generous employer match.

Headstrong Project Inc. is an equal opportunity employer. Headstrong Project Inc. does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and seek applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire.

Only applicants under consideration will be contacted.

Please email amy.williams@getheadstrong.org with questions about this role.

Headstrong Project Inc.
Headstrong Project Inc. is a non-profit organization that works to create a more effective and equitable mental health choice for the nation’s veterans, military service members and their connected families by generating access to quality trauma informed care and innovating mental health delivery systems nationally.

Operating out of 12 states plus the District of Columbia, Headstrong is a team of community based clinical providers in private practice and others who seek to improve the quality of mental healthcare. By establishing and managing networks of providers without building brick and mortar facilities, Headstrong maximizes fundraised dollars towards the delivery of care provided by our experienced trauma clinicians.

Position Description
The Care Coordinator is part of our Clinical Operations Team. Reporting to the Deputy Clinical Officer, the care coordinator also works closely with the Regional Clinical Director and other Care Coordinators. The Care Coordinator is primarily responsible for the client journey of the veterans, military service members and their families who are seeking treatment for post-traumatic stress as well as other mental health conditions. The Care Coordinator conducts a triage of all potential clients assessing for programmatic appropriateness as well as risk and eligibility; is the primary case manager connecting clients to providers within the Headstrong network; and assists with quality assurance and crisis management. Clinician must have background and training in utilizing evidence-based interventions in the assessment and treatment of mood disorders, posttraumatic stress disorder and adjustment disorders. Qualified candidates will be able to also provide therapy, with an emphasis on delivering evidence-based care. Certification or documented proficiency in one or more of the following EBP’s: EMDR, CBT, CPT and PE is required at time of hire or within a year of employment if providing services.

Essential Duties and Responsibilities:

• Manage intake process to include staffing clinical intake assessments, case assignments and other clinical protocols on veterans and family members as indicated.
• Perform case management processes to ensure clients are connected to appropriate clinical resource(s) within the Headstrong clinical network.
• Create safety plans for high risk clients during intake/triage.
• Work closely with the Regional Clinic Director to appropriately assign clients and communicate regarding capacity across markets.
• Capture medical authorization forms, assessments and any other paperwork needed during the intake process
• Utilize Salesforce for all data entry and client communication
• Remain informed about and contribute to monitoring program information and performance, resulting in adherence to program goals and objectives.
• Collaborate with and provide ongoing program recommendations and evaluations to the CCO and Regional Clinic Director for continuous growth and quality.
• Demonstrate command of HIPAA and CARF and other applicable regulations and codes.
• All other duties as assigned

Desired Qualities:

• Ability to work effectively as part of a team, as well as independently.
• Clinical skills for conducting brief and targeted assessments to provide psychotherapy interventions, health and behavior change, and triage for appropriate level of care.
• Enthusiasm and passion for evidence-based practice.
• Capacity for flexibility and adaptability in different work situations.
• Ability to work well with diverse populations.
• Skillful in training others and developing staff.
• Strong consultative abilities, conflict-resolution skills, and leadership abilities.
• Developed skill set for collaborating and generating creative problem solving with internal and external professionals and providers.
• Effective written and verbal communication skills with strong presentation skills.

Required Qualifications:

• Master’s degree from an accredited college or university in the Mental Health or related field.
• Must possess a current license or be license-eligible within one year of employment.
• A minimum of three years’ experience working in a clinical setting.
• Knowledge of evidence-based practice, including manualized treatment modalities and measurement-based care.
• Must have experience assessing for PTSD as well as co-morbid diagnoses (e.g., SUD, depression, anxiety).
• Must demonstrate leadership capacity and ability to foster team-building as well as a supportive, flexible environment.
• Must be available and willing to work 1 late night a week as required to meet business needs.
• Must have proficient computer skills and command of Word and Excel.

Desired Qualifications and Experience Include:

• Experience working with military populations and/or veterans is strongly preferred.
• Experience working with Salesforce or other CRM platforms is strongly preferred.

Position Type: Full-time, evening hours required as needed by Headstrong Clinical Operations.
Location: Headstrong is New York City-based, Remote locations welcome

Compensation: Salary is commensurate with experience. Excellent benefits package including comprehensive health, dental and life insurance, four weeks paid vacation, paid sick time, Flexible Spending Account plans for health and dependent care, a 401(k)-retirement plan with a generous employer match.

Headstrong Project Inc. is an equal opportunity employer. Headstrong Project Inc. does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and seek applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire.

Only applicants under consideration will be contacted.

Please email amy.williams@getheadstrong.org with questions about this role.